Troubleshooting

What should I do if I’m seeing irrelevant data in the questions feed
If you’re seeing irrelevant data in the questions feed, go to the settings and click on the clear cache button:
Tue, 23 Oct, 2018 at 9:56 AM
My statistics don’t update after event results are announced
The statistics are not updated immediately and it might take some time until they get updated.  If your statistics haven’t updated a day or more after the ...
Tue, 22 May, 2018 at 4:16 PM
I can’t access the web app
Please clear the cache and cookies from your browser: Clear cache and cookies –> reload the page. Also make sure that your browser is updated to the late...
Tue, 22 May, 2018 at 4:18 PM
I can’t verify my email
Take the following steps: Log out –> Clear cache and cookies –> Reload the page –> Log in and try again. If the following steps did not solve the i...
Thu, 18 Oct, 2018 at 1:49 PM
I can’t log in
Please try to use the "Forgot Password?" button and reset your password. If the issue still persists contact us through the chat or send a message...
Tue, 22 May, 2018 at 4:18 PM
The leaderboard is out of order on the web app
This situation is due to the fact that when the events are closed, it takes time to recalculate the ratings, so the rating is temporarily displayed incorrec...
Tue, 22 May, 2018 at 4:19 PM
It seems like I have two different accounts in the web app and mobile app
If you are experiencing problems synchronising your account across different devices, please contact our support at support@cindicator.com. Describe your pr...
Tue, 13 Nov, 2018 at 2:34 PM
How can I change the interface language?
The Collective Intelligence platform currently supports three languages: English, Russian, and Korean. Mobile applications automatically use the language of ...
Wed, 24 Oct, 2018 at 6:47 PM
Didn’t find the answer to your question?
Please contact our support team at support@cindicator.com if you didn't find an answer to your question or want to report a bug/issue.
Tue, 22 May, 2018 at 4:20 PM